How to Order and FAQs
IT IS EASY TO ORDER!
3 Step Process
1. Select your showcase(s).
2. Call us with questions or color choice at 888.843.1870 (toll free) or 785.843.1869 (direct).
We can help you with one showcase or help plan an entire store layout. (Freight will be quoted at this time.)
3. Place your order – We accept credit cards (Visa or MasterCard), PayPal or check.
We deliver to anywhere in the United States, Canada and Mexico!
Frequently Asked Questions
- How can I order from you?
Call us at 888.843.1870 or 785.843.1869, 8:00am – 6:00pm (CST) Monday – Friday
Fax us at 785.843.1874
- What are my payment options?
You may charge your order on Visa or MasterCard or pay with a check. We will process the check before shipping the order. Orders from Canada or Mexico will have a $25 processing fee and orders will be delayed 2 weeks until the check clears. We can ship COD with most carriers. For larger projects credit terms are available. Ask for a Display Smart, LLC credit application.
- When will my order ship?
2-3 weeks from the date of order depending upon the production load in the plant, number of units ordered and types of custom requests.
- How will my order be shipped?
Orders are shipped the most economical way possible. If you require special shipping methods, please let us know. Many items can be shipped from suppliers across the country depending upon your location. Most items are shipped FOB from Kent, Washington or Ankeny, Iowa. Residential deliveries will have a delivery surcharge imposed by the shipper delivering to you.
- Freight Charges
We will send you a freight quote for your approval before we process your order.
Merchandise is shipped the best way according to weight and size. Prices are F.O.B. point of manufacture.
Items shipped via UPS or FedEx are prepaid and freight will be included on your invoice.
Displaycases-Smart does not set or control freight and shipping charges. Freight charges will be included in the invoice amount unless otherwise stated. Please note that the Motor Freight delivering carrier is only responsible to move the shipment to the tailgate of their truck. It is up to the receiver to arrange removal from the truck to their building. You may however, for an additional charge, specify lift-gated delivery or inside delivery. You may also request the carrier to call 24 hours before delivery at an additional charge so that you may arrange for help at the delivery site for unloading the shipment. Recently, an important change that the carriers have implemented is the “Non-Commercial Delivery Charge”. There will be at least a $50 additional charge for deliveries to private residences, apartments, mini-storage units, correction facilities, schools, churches, or other locations not generally recognized as commercial establishments.
- What about freight claims?
Truck – Motor Freight Shipments
Display Smart, LLC will not accept liability for damages caused during transit by a Common Carrier (truck). Our responsibility ends when the freight carrier picks up your merchandise from our locations. The customer must file a claim with the Common Carrier to be reimbursed for any damaged goods. INSPECT YOUR SHIPMENT FOR DAMAGES BEFORE SIGNING THE DELIVERY RECEIPT (bill of lading)! Customer must note any damage on the bill of lading as well as your own copy when accepting a shipment or the carrier will not assume responsibility for the damage and refuse to reimburse you for the damage. WE SUGGEST THAT THE CUSTOMER REFUSE ANY DAMAGED SHIPMENTS! Concealed damage must be reported within 48 hours of receipt to the common carrier. All cartons and packaging materials must be available for inspection and claims consideration – NO exceptions!
Lift Gate Delivery: If you ordered lift gate delivery and it is delivered on a truck without a lift gate – REFUSE DELIVERY. Tell the driver that the shipment was ordered with lift gate delivery. Ask the driver to call the terminal and ask for the shipment to be rescheduled on a truck with a lift gate. Unfortunately once the unit is unloaded from the truck the freight company says you have accepted the freight under different terms and takes to further responsibility. If the unit needs to be moved again it will be at your expense.
UPS or FedEx shipments (Counter Top and Wall Units)
Customer is responsible for inspecting goods upon delivery for damage or shortage. Call Store Fixture Smart to notify us of the damage within 48 hours so that we can arrange for UPS or FedEx to inspect the damage and have it returned. DO NOT throw away shipping boxes, UPS or FedEx will need to inspect these to process your claim.
We want to use the best carriers available. In order to do so, we need to be notified if you have any problems, including damages, with your shipment. Please call us and let us know if you have any problems with the shipment you receive. We also need to know how well the carriers are doing in taking care of your claim. Again, please contact us and tell us how they are taking care of you. If you have problems with freight claims let us know and we will do our best to help.
- Returns and Cancellations
Because all units are “customized” with your choice of wood, stain and finish we do not accept returns or cancellations.
Prices are subject to change without notice. Please verify prices with us when placing your order. Online catalog information is normally reliable, but is not meant as any guarantee or as a warranty of fitness for a particular purpose. Suitability of products for purposes used should be verified by the purchaser. If you have questions please ask. We are here to help you.
Still have questions? Call us at 888.843.1870 or 785.843.1869, 8:00am – 6:00pm (CST) Monday – Friday or e-mail firstname.lastname@example.org